We’ll always keep your data safe and secure. We've tried to keep this policy straightforward but if you have any questions, please email us.
1. Application of This Policy
This privacy policy relates to
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How we handle information received or collected about you as an individual through the Website,
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How we communicate with you as an individual, and
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Your rights as an individual in respect to such information and communications.
It does not relate to information about companies held and processed by us.
2. Definitions
In this privacy policy references to
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“we”, "us" or "our" are to Five Spoons Ltd (registered in England number: 10746698) whose registered address is at 223 Amersham Road, Hazlemere, Bucks, HP15 7QX;
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“the Website” are to www.fivespoons.co.uk.
3. Collection and Use of Your Personal Information
a. Any information about you as an individual which we collect from the Website will be used in accordance with General Data Protection Regulation and other applicable laws.
b. We will only collect your information when we have your consent.
c. Your personal information may be collected if you complete our newsletter signup form: this form collects your name and email address and adds you to our newsletter mailing list, which is stored and processed in Campaign Monitor (you can view their security and privacy policies here). We will use this information to send you email newsletters containing the latest news and service updates from Fivespoons. The form uses a double-opt in sign up process. You will be able to request your information at any time by clicking on the link in the confirmation email sent and the option to unsubscribe will be included in every newsletter you receive from us.
d. Your personal information may be collected if you complete our Contact form or Client Questionnaire: these forms collect your name, email address, telephone number, and company name, as well as any other personal data you may include in your message. This information will be used to communicate with you and / or your company to discuss your query. Your data will be stored until such contact has been made and we may continue to store your data in order to provide after sales service or continue business with you.
e. Your IP Address, a string of numbers unique to your computer, is recorded by our web server when you request any page or component of the Website. This information is used to monitor your usage of the Website.
f. In the event of any business restructuring or reorganisation we may transfer your personal information to a third party as part of a sale of some or all of our business and assets, in which case we will take steps to ensure that your privacy rights continue to be protected.
You have the right to request a copy of the information that we hold about you. If you would like a copy of your personal information, please email us.
4. Your IP Address and Cookies
a. We will not use your IP address to identify you and your personal information in any way.
b. Cookies are used by the Website to allow us to recognise your preferred settings e.g. to store your ID and password for future sessions. This saves you from re-entering information on return visits to the Website.
For further explanation of cookies, see the All About Cookies website.
You can set your browser not to accept cookies, information regarding this may be found in your browser’s ‘help’ facility and the above website will give guidance on this. However, in a few cases some of our website features may not function as a result.
If you have any questions regarding the use of cookies please contact us.
5. Other Websites
This privacy policy only covers the Website. Any other websites which may be linked to by the Website may be subject to their own privacy policy, which may differ from ours and we are not responsible for the content provided on any third-party web sites.